All orders are sent via Australia Post.
Shipping is worked out at 10% of the total order cost for Qld, NSW, ACT and Victoria - 12.5% for SA, WA, Tasmania and the NT.
The minimum cost is $7.00 and the maximum (no matter how much you order) is $15.00 for Qld, $20.00 for NSW, Vic and the ACT, and $25.00 for SA, WA, Tasmania and the NT.
International orders are sent by International Registered Airmail or International Express Post. Email for a quote.
Shipping to Post Office Boxes is fine, but a street address is also required by the banks for internet credit card acceptance.
Orders received before 3pm (Eastern Standard Time) Monday to Friday will be sent same day as long as the product is in stock (most are). Of course this does not include public holidays; we like our holidays too!
Orders received after 3pm Friday and other weekend orders are sent on the Monday.
Any items not in stock will be placed on back-order and sent as soon as they arrive in-store unless you tell us otherwise (by phone, fax, email or snail-mail). You will not be charged for these items until they are ready to ship.
This depends on where you are! We find that Australia Post is quite efficient (despite what many people believe) and we will not tell you that an order "must be lost in the post" when the truth is it simply hasn't been sent. We cannot be held responsible for delays out of our control however!
We find that most Queensland orders are delivered in 1-2 working days. So if you order something Sunday night, we'll send it Monday afternoon and you should receive it Tuesday or Wednesday. Of course if you live somewhere out back of Birdsville that probably won't be the case!
NSW, ACT and Victoria take about 3-4 working days, again depending on whether you're city or country.
SA, WA, Tassie and the NT take about 3-7 working days.
International orders take at least a week, depending where you are (unless sent by Express).
Don't have a credit card? You can pay by Money Order, EFT (Electronic Funds Transfer), Direct Deposit, or PayPal.
Just place your order online, and at checkout write 'Money order' (or whatever) in the "Comments" section. Put all 9's in the credit card details section to trick the system or it may not let you place the order.
If you want to pay by Paypal, EFT or Direct Deposit, I'll email you with the account details when I get the order. The order won't be shipped until the money appears in our account; this can take 24-48 hours.
C.O.D is available, but please be aware that Australia Post will charge you $11.75 ON TOP of the postage charge. This becomes a very expensive way to make a purchase! Also, if you fail to pick the item up from your Post Office and it's returned to us, we will not send COD to you again.
Your details are guaranteed secure. We dispose of credit card details after processing and do not keep them in the shop database. We do keep your name, address and order details to facilitate customer service, but we will never send you unsolicited emails or snail-mail advertising etc., and will never give or sell your details to anyone else.